Welcome to D’BASEL, a premium online perfume store based in Lahore, Pakistan. By accessing or purchasing from our website, you agree to abide by the following Terms and Conditions. Please read them carefully before placing an order or using any part of our site.
These terms create a legally binding agreement between you (the “Customer”) and D’BASEL (“we,” “us,” or “our”).
1. General Overview
This website is owned and operated by D’BASEL. Throughout the site, the terms “we,” “us,” and “our” refer to D’BASEL.
By using our website, you agree to comply with these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return Policy.
If you do not agree with any part of these terms, please refrain from using our website or making purchases.
We reserve the right to modify, update, or replace any part of these Terms at any time without prior notice. Continued use of the website after changes implies your acceptance of the updated Terms.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or have parental/guardian consent.
- You will use this website for lawful purposes only.
- You will provide accurate and current information when placing orders or creating an account.
3. Product Information & Availability
We strive to ensure that all product images, descriptions, and prices are accurate. However:
- Minor variations in color, packaging, or scent intensity may occur due to display differences and manufacturing updates.
- Products displayed on our website are subject to availability. If a product is out of stock, we will inform you via email or WhatsApp before processing your order.
D’BASEL reserves the right to discontinue or limit quantities of any product at any time.
4. Pricing & Payment
All prices listed on https://dbasel.com/ are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.
We reserve the right to modify prices at any time without prior notice.
Payment Methods
We currently offer:
- Cash on Delivery (COD) (our primary payment method)
- Other payment options (such as bank transfer or card payments) may be added in the future.
All orders placed using COD must be confirmed via phone or email before dispatch. Refusal of confirmed orders may result in temporary suspension of COD access.
5. Order Processing & Acceptance
After you place an order, you will receive an Order Confirmation Email summarizing your purchase details.
Orders are processed within 24–48 hours, except on weekends or public holidays.
We reserve the right to cancel any order if:
- The product is out of stock.
- There are errors in pricing or product details.
- Fraudulent or suspicious activity is detected.
If your order is canceled after payment, a full refund will be issued promptly.
6. Delivery
We offer nationwide delivery across Pakistan.
Delivery typically takes 5–7 working days depending on your city or region.
All orders are shipped with care to ensure your perfumes arrive in perfect condition. However, once an order has been handed to the courier, D’BASEL cannot be held responsible for delays caused by third-party logistics companies.
7. Returns & Exchanges
We want you to be completely satisfied with your purchase.
Our Return & Refund Policy allows returns within 7 days of delivery, provided the perfume is sealed, unused, and in its original packaging.
Opened or used bottles cannot be returned for hygiene reasons.
Customers are responsible for return shipping costs.
For detailed guidelines, please review our Return Policy page.
8. User Accounts
Creating an account on our website gives you access to faster checkouts, order history, and exclusive offers.
You are responsible for maintaining the confidentiality of your login credentials.
D’BASEL will not be liable for any loss or damage resulting from unauthorized account use.
9. Intellectual Property
All content on this website—including logos, images, product names, and written material—is the exclusive property of D’BASEL and is protected by copyright and trademark laws.
You may not copy, distribute, or use any part of the site without written permission from us.
10. Prohibited Activities
You agree not to:
- Misuse the website for illegal or fraudulent purposes.
- Attempt to hack, disable, or disrupt our website.
- Upload malicious software or engage in spamming.
- Impersonate another person or provide false information.
Violations of these rules may result in account termination and legal action.
11. Limitation of Liability
While we strive for accuracy and quality, D’BASEL does not guarantee that:
- The website will always function without interruption or errors.
- Products will meet every customer’s personal expectations, as scent preference varies.
We are not liable for:
- Any indirect, incidental, or consequential damages resulting from use of our site.
- Allergic reactions or personal sensitivities caused by perfume ingredients.
Always test a small area before applying perfume fully.
12. Indemnification
You agree to indemnify and hold harmless D’BASEL, its directors, employees, and partners from any claims, damages, or expenses resulting from your misuse of the website or violation of these Terms.
13. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Pakistan.
Any disputes shall be subject to the jurisdiction of the courts of Lahore, Pakistan.
14. Contact Information
For questions regarding these Terms or your orders, please contact us:
📧 info@dbasel.com
📞 +92 331 3644700
📍 Lalazar Garden, Lahore, Pakistan