At D’BASEL, we aim to deliver your favorite fragrances quickly, safely, and conveniently — straight to your doorstep. We are committed to providing a seamless delivery experience for every order placed through our official website https://dbasel.com.
1. Nationwide Shipping
We proudly offer shipping all over Pakistan, ensuring that customers from every city — whether big or small — can enjoy our premium perfume collection.
No matter where you are located, we strive to bring the essence of D’BASEL right to your home.
2. Shipping Charges
We’re delighted to provide Free Shipping on all orders across Pakistan — with no minimum purchase limit.
There are no hidden costs or additional delivery fees at checkout. The price you see on our website is the final amount you pay.
3. Delivery Timeframe
Our standard delivery time is 5 to 7 business days, depending on your location and order volume.
- Major cities (e.g., Lahore, Karachi, Islamabad): 3–5 working days
- Smaller cities or remote areas: 5–7 working days
Please note that delivery times may vary slightly during public holidays, Eid, or sales events, due to high order volumes.
4. Order Processing
- All orders are processed within 24–48 hours after confirmation.
- Once your order is shipped, you’ll receive a confirmation email or SMS with your tracking details (if available).
- Orders placed after 5 PM or on weekends/public holidays will be processed on the next working day.
5. Shipping Partners
We work with trusted courier partners across Pakistan to ensure timely and safe delivery of your perfumes.
For security and privacy reasons, we do not disclose specific courier names publicly, but rest assured that all shipments are handled by reliable and verified delivery services.
6. Delivery Conditions
- Cash on Delivery (COD) is available for all orders as our main payment option.
- Please ensure that your contact number and address are entered correctly at checkout to avoid delays.
- Our couriers will make up to two delivery attempts. If you’re unavailable, they may contact you to reschedule.
7. Delayed or Missing Orders
If your order hasn’t arrived within the expected timeframe, please contact us at info@dbasel.com with your order details.
We will promptly investigate the issue and assist you until your package reaches you safely.
8. Damaged Packages
If you receive a damaged or tampered package, please refuse to accept it and immediately notify our support team.
Once verified, we’ll arrange for a replacement or guide you through the next steps.
9. International Shipping
We are excited to share that D’BASEL now offers international shipping to selected regions.
Shipping charges and delivery times vary depending on the destination country and will be calculated at checkout.
Please note that international customers are responsible for any customs duties or import taxes that may apply.
10. Customer Support
Our customer service team is here to help with any delivery-related inquiries or updates.
You can reach out through:
📧 info@dbasel.com
📞 +92 331 3644700
🏠 Lalazar Garden, Lahore
🌐 https://dbasel.com
Our Promise
At D’BASEL, we understand how important it is for your order to arrive safely and on time. We take pride in offering fast, reliable, and secure delivery — because your trust means everything to us.